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Returns & Refunds
Return & Refund Policy
At Organic Mall, customer satisfaction is our priority. Learn about our return and refund process below.
Last Updated: May 2026
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1
Eligible Returns
Products may be eligible for return if:
- Received damaged
- Wrong product delivered
- Product is defective
- Product is expired
2
Return Request Period
Customers must notify us within 48 hours of receiving the product.
3
Non-Returnable Items
The following items are generally not eligible for return:
- Opened food products
- Perishable goods
- Personal care products once opened
- Products damaged due to misuse
4
Refund Process
After inspection and approval:
- Refunds will be processed within 7-10 business days.
- Refunds will be issued to the original payment method.
5
Replacement
If the product is damaged or incorrect, we may offer a replacement instead of a refund.
6
Need Help With a Return?
We're here to help! Contact us at support@organicmall.in or call 98244 31338 within 48 hours of receiving your order.
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